Genesys & Proximus
Genesys & Proximus at #DTD21

Genesys & Proximus

Michel Delfosse

Antoine Van Brussel
Three steps to transform your digital customer experience - Great customer experience happens when customers feel they are really taken care of
91% of companies say a better customer experience was (one of) the principle goal(s) to start digital transformation (Gartner, 2020).
Customers’ lives are increasingly digital, blurring the lines between marketing, sales and service for brands. Businesses recognize the strategic benefit to better orchestrate every consumer touchpoint. Listen to your to customers, understand and predict their behaviors, and then act and learn by combining digital event and real-time data to build personalized engagements, successful experiences and loyal customers.
This session, will show you how you can take the right steps to transform your digital customer experience with real-life examples.
This interactive presentation will show the capabilities of the Genesys Cloud combined with Proximus’ proficiency in advanced ICT services. And, of course, there will be plenty of room for your questions too.