Orion at #DTD20
Thomas Van Durme
Using Artificial Intelligence in Customer Service - for real.
AI has been in the spotlight quite significantly over the last two years. Due to this hype, many companies find themselves wondering how to really leverage these new technological capabilities. We will present a number of concrete use cases of how the Orion AI product has been deployed in customer service environments, its benefits but also potential pitfalls. We’ll also have a look at what is currently technologically possible, but maybe not always feasible market-wise. And we’ll conclude with a glimpse on future AI capabilities.