KPMG at #DTD20
Han van der Ven
Customer, sales and marketing in the new reality
The C-19 pandemic propelled the use of new concepts in customer engagement, sales and marketing years ahead of even the most optimistic predictions on digital adoption.
In this short Webinar Patrick Maes, Head of the KPMG Customer, Sales and Marketing Advisory Practice will share insights on how to surf on these new developments and how to be prepared for upcoming paradigm shifts in customer and commercial strategy.
How do hackers operate?
Cyber security ranks in our top priorities for customer year over year. Due to COVID19, many organizations decided to move to the Cloud in an accelerated way, often bypassing internal controls & processes and violating traditional policies. This gave hackers new ways to get into organizations. The session will elaborate on how the New Normal has shifted the attack surface and how this leads to new rules for protection and Cyber risk management.
Are call centers outdated ? Meet next-generation high-quality customer experience through AI.
Digital assistant, chatbot and voice AI technologies evolved drastically over the last years and are now reaching a level of maturity allowing their integration in call centers at a reasonable cost.
From simple voice-enabled FAQ to more complex use cases, relying on systems of records data, you will learn what are the possibilities, the key challenges and typical pitfalls in the implementation of voice AI solutions in a call center.
Digital transformation is people transformation.
Covid and the demands of the hybrid workplace have laid bare a fundamental need to reinterpret people strategy for the coming decade. As companies scramble to patch the suddenly-visible disconnections between people, knowledge and process, we must ask ourselves: what is the real goal of digital transformation?
Hiring for diversity - developing the "untapped" talents
At BeCode, we’ve trained over 1.000 “untapped talents” and soft-landed many of them into their new ICT-careers, including the graduates of the very first AI School in Belgium. We’re happy to share our insights on how to identify potential, boost self-learning and develop the skills required to join your teams!
What is your agile superpower?
Our CIO-survey identifies that over 2/3rd of organizations are in need of significant modification of their business model, in order to answer to changes in customer behaviour due to the COVID-19 crisis. In these times, it is more important than ever to be agile. What is the role that you play as an agile superhero in your organization? KPMG has developed practices to help you uncover your agile superpowers!