Jean-François Villeret

Are call centers outdated ? Meet next-generation high-quality customer experience through AI.

Digital assistant, chatbot and voice AI technologies evolved drastically over the last years and are now reaching a level of maturity allowing their integration in call centers at a reasonable cost.

From simple voice-enabled FAQ to  more complex use cases, relying on  systems of records data, you will learn what are the possibilities, the key challenges and typical pitfalls in the implementation of voice AI solutions in a call center.


Name: Jean-François Villeret

Function: Senior Manager

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