Customer interactions by distance have become even more important for your customer’s experience: how do you ensure the reachability of your company and how to improve quality of your customer conversations ? How to increase meaningful conversations with your web visitors with Predictive Engagement? Be smart in automating your customer interactions with a blend of human touch and artificial intelligence. When you have a live conversation with your valued customer, how to help your customer advisors in real time with AI and Agent Assist? Experience all benefits and growth potential by having happy remote workers. Let Genesys inspire you on these compelling Customer Experience topics.
Name: Michel Delfosse & Peter Meert
Function: Sales Manager & Sr. Solutions Consultant
Genesys Leonardo Da Vincilaan 6
2nd Floor, 1935 Zaventum, Belgium
Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.