Agenda

Wednesday 27 October

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Introduction to Digital Transformation Day 2021
09.15 – 09.30

Our hosts will explain to you in detail what digital transformation is all about. They will provide you with a bird’s eye overview of what to expect from Digital Transformation Day 2021.

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Keynote: Handling privacy breaches the smart way
09.30 – 10.00

In this presentation, Marc shows the importance of having a strong privacy practice including having robust policies, processes and tools in place to help manage data privacy and breach notification requirements. Employees should be regularly informed via training about basic privacy practices. HR, legal, compliance, security and IT are some of the teams affected by privacy and need to participate. In short, privacy is a team sport, and so are privacy breaches.

 

After completing this session, the participant will be able to:

 

  • Identify and implement the 5 steps needed when a data breach occur
  • Know which are the 10 appropriate measures to avoid possible data breaches.
  • Use free privacy tools to help them identify issues in their own organisation and in supplier organisations
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Make the connection – a customer-centric, enterprise-wide approach to digital transformation
10.00 – 10.30

Are you offering your customers a delightful experience? Are you harnessing the power of data and technology?
KPMG’s expert Stephanie Porteman will unravel Connected Enterprise: the enterprise of the future where your front, middle and back offices are aligned. An enterprise where you’re more connected with your customers, employees and business partners. An enterprise that enables you to respond quickly to market signals and pivot to seize opportunities as they arise. Discover how you can take the next steps on your transformation journey in Stephanie Porteman’s keynote. Are you ready to connect?

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Three steps to transform your digital customer experience – Great customer experience happens when customers feel they are really taken care of
10.30 – 11.00

91% of companies say a better customer experience was (one of) the principle goal(s) to start digital transformation (Gartner, 2020).

Customers’ lives are increasingly digital, blurring the lines between marketing, sales and service for brands. Businesses recognize the strategic benefit to better orchestrate every consumer touchpoint. Listen to your to customers, understand and predict their behaviors, and then act and learn by combining digital event and real-time data to build personalized engagements, successful experiences and loyal customers.

This session, will show you how you can take the right steps to transform your digital customer experience with real-life examples.

This interactive presentation will show the capabilities of the Genesys Cloud combined with Proximus’ proficiency in advanced ICT services. And, of course, there will be plenty of room for your questions too.

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The shift to cloud native applications
11.00 – 11.30

This session provides an overview of Application Transformation as part of Digital transformation, an introduction to the VMware Tanzu portfolio, and the joint solutions with Dell Technologies. Specifically, this session will address:

  • An overview of the market trends and the drive towards enterprise and application modernization
  • The Dell Technologies products that offer seamless support for VMware Tanzu
  • The challenges faced by organizations with adopting containers and Kubernetes, and how Dell Technologies and Tanzu can help
  • The need for DevOps to drive efficiency for developers, and increase agility & performance
  • Customer use cases, business transformation, and success stories
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Customer Experience in uncertain times
11.30 – 12.00

Organizations today are thriving in a market that is constantly changed by seismic shocks. In order to survive as a company you need be able to listen, understand and act in frictionless customer journey.
During his presentation Steven will give use cases and examples on how organization can collect and monetize their data to deliver that ultimate customer experience.

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Are you ready for Metaverse?
12.00 – 12.30

As a videogames industry veteran, Sven has navigated this high tech sector as very few have. With in-depth knowledge and hands-on experience in all aspects from game design to gamification and human behaviour, Sven has now completely shifted his focus towards the Spatial Web. He strongly believes that the transformational effect of the Metaverse will be unlike anything we have experienced in our lifetime (and that includes the Internet).
Let Sven take you on a journey through what the Metaverse currently stands for and what it will mean in the very near future.

Thursday 28 October

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Keynote: Your brain or technology?
09.30 – 10.00

In a world of abundant information, data, screens and stimuli, attention is the new scarce resource. In what way does technology impact your brain and how can you gain control over it? Why is attention called the new IQ and why is it so important, especially with the rise of AI?

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Impact, Costs and Benefits of Modern Data Protection
10.00 – 10.30

With the rapid change of IT strategy and faster adoption of modern services, data protection is more than ever under pressure to be simple, flexible and reliable to support and grow the business. No longer can backup be enough; organizations are looking for more from their data protection systems. Lower costs, higher automation, and intelligence and data reuse, to name just a few.

Infrastructure and operations leaders responsible for data protection must evaluate new ransomware protection features as critical prerequisites when choosing backup platforms.

With the accelerated adoption of cloud-based services, mainly from the COVID-19 impact, legacy data protection is having a negative effect on organizations’ ability to keep critical data available. As organizations look to modernize their business practices, modern data protection must remain a key component of this plan.

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One year to go for 5G in Belgium – should you head to the starting blocks?
10.30 – 11.00

Capgemini Research Institute report “5G in Industrial Operations” revealed that 75% of industry clients believe 5G is an enabler for the digital transformation of their businesses. 65% are willing to implement 5G for operations within two years of availability, and 33% will consider applying for a local 5G license to build a private 5G network when regulation allows.

 

With a 5G auction and probably 5G roll-out at scale starting next year in Belgium, public and private enterprises of all sizes across industry verticals will have to take a stand. What’s the added value of 5G? What opportunities does it offer? And is 5G really a “must do”? And, if we must get prepared: for what?

 

Taking as a starting point the conclusion of Capgemini’s latest 5G research and client engagement, this session will provide a state of the market and review the options for decision makers in the Digital Transformation space.

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How to take control of your digital transformation journey?
11.00 – 11.30

Today you need to be digitally equipped to deliver value to your existing and new customers in a rapidly changing environment.
Digital transformation is not just about moving from offline to online: it’s about building a real-time connection with your customers. Digital transformation requires a data driven approach, powered by a scalable, secure and consistent technology platform that helps you monitor processes, track costs and maximize return on investment.

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Market research: a full view on the Belgian IT-industry of 2021
11.30 – 12.00

The Belgian IT-industry is in a constant change. To keep track of how the industry evolves, we conduct a yearly market research among hundreds of participants.

During this session we will present the most interesting results of this year’s survey. Who are the main providers for hardware, software and other IT-services? And how does the corona pandemic influence the budgets and investment plans of companies? These are only some of the questions that will be answered.

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Innovation in a post-COVID world

12.00 – 12.30

COVID-19 had a big impact on our society and it changed the world of business forever. In this presentation, Tom will zoom in on the implications for your innovation practice. What are the ‘new’ needs of consumers and what is it that your customers find more important than ever? You will learn how to future proof your business model and your product/service, in line with the latest expectations of your target group!

Friday 29 October

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Keynote: The data driven company
09.30 – 10.00

How little known Chinese fashion app Shein uses machine learning to radically transform fast fashion – and what every other company can learn from it.

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No-code / low-code – the new fuel for digital transformation
10.00 – 10.30

Is your digital transformation going slower than anticipated? Do you rely on slow processes to understand documents? Or perhaps you are looking for an intelligent document processing platform that delivers immediate operational efficiency? In this presentation Maxime Vermeir, Director of Customer Innovation at ABBYY, a leading digital intelligence company, will discuss why no-code, low-code platforms are the future of automation and a new way to accelerate your digital transformation.

Using an example of the latest technology, he will show how the new generation of no-code automation platforms aim to change how organizations approach document process automation. Because of how easy it is to use, you don’t need to be a developer to get started.

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Boosting digital maturity
10.30 – 11.00

How mature is the digital transformation in your business? Human factor remains the biggest challenge when it comes to change and cyber incidents. Find out how to lead successful change with Belfinity!

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Digital transformation at KBC, a testimonial from the heart
11.00 – 11.30

Ingrid Creten explains how a large corporate company like KBC deals with digital transformation. She talks about their mobile app Kate and how they ensure that the human aspect remains in the picture even during digitization.

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Cybersecurity awareness training, the most important factor: do it
11.30 – 12.00

There are many misconceptions about education that helps people improve cybersecurity awareness. It is expensive, time-consuming, there is resistance from the employees,…

 

That does not always have to be the case. Frederik will explain some trends about phishing in general, and will give some tips to get started quick and easy with cybersecurity awareness training. Because ultimately, the most important aspect is that it gets done. People need the support and if you do it right, it can be cheap (or even free) and with the cooperation of your employees.